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Contact us

For up-to-date road travel and traffic information, contact our Traffic Customer Care Line (open 24/7/365) on 0800 028 1414.

Find out more on how you can contact us below for general queries and other questions about the trunk road and motorway network. If your query does not require an immediate response, you can get in touch by using our form. 

CCTV footage requests
If you are getting in touch to request CCTV footage of a collision or breakdown you were involved in, please be advised that our camera feed is in real-time. We do not routinely record or store footage. Therefore, please be aware that it would be highly unlikely that we would be able to assist with your request.

Social media ChatBots
We now utilise social media ChatBots via Direct Messenger on both X (formerly known as Twitter) and Facebook. If you have any questions, using this function can help to answer most of them quickly. 

General enquiries

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Get in touch for traffic and travel information, roadworks, incidents and events impacting road travel. 


Local authority enquiries

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For queries and reports relating to a local road, please contact the relevant local authority directly as Transport Scotland is not responsible for the management of local roads. 

Choose your local authority:

Report road conditions

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To report debris, dead animals, potholes, flooding, overhanging or fallen trees on the trunk road and motorway network. 


Salt treatment enquiries

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Information on gritter and salt treatment on the trunk road and motorway network is available from 1 October to 15 May. Get in touch with any queries or feedback on the service. 


Gantries, VMS & traffic cameras

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Report any issues with gantries, electronic variable message signs, or traffic cameras on the trunk road and motorway network. 


Making a claim

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The trunk road and motorway network is managed and maintained by Operating Companies (BEAR Scotland and Amey) on behalf of Transport Scotland. 

Contact BEAR Scotland for routes in the North West and South East. 

Contact Amey for routes in the South West and North East.

Write to our Care Line

To write to us, please reference Traffic Scotland Website Query in your communications and send to

Transport Scotland, Traffic Scotland Service,
Second Floor, George House 
36 North  Hanover St,  
Glasgow G1 2AD 

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